Clear expectations matter.

Independent assistance

Claim Setu Assistant is designed as an independent insurance claim assistance service, not an insurer, government authority or regulator. Do not imply affiliation or endorsement without authorisation.

No guarantee of outcome

Outcomes depend on policy terms, evidence, applicable law and decisions made by insurers or competent forums. Guidance does not guarantee claim approval, settlement or recovery.

AI-assisted information

AI content may be incomplete or incorrect. Check findings against actual policy and source documents. AI output is not legal advice.

Customer control

No complaint, appeal or settlement acceptance should be submitted on a customer's behalf without explicit approval and any required authority.

Paid services and payments

Online checkout is not currently enabled. Before taking payment, publish the exact scope, deliverables, price, taxes, turnaround, exclusions and refund terms. Payment status must be based on verified provider notifications and reconciliation, not a browser redirect or screenshot.

Documents and support

Customers should provide only relevant information through enabled workflows. Document uploads remain disabled until malware scanning and retention safeguards are implemented. Support messages are for service assistance and are not an emergency channel.

Before launch

Replace this draft with terms reviewed by qualified Indian counsel, verified business details, a final fee and refund policy, complaint/grievance process and appropriate support channels.